Of course, it is Sportshoppro 's goal to keep every customer happy. We understand, however, that questions / comments may arise with you.
In order to be able to respond adequately to your questions / comments, we ask you to send a mail directly to [email protected] In addition to these option it is possible to reach us through the live chat feature of Facebook Messenger.
It's also possible to send us a WhatsApp on +31629360846.
Our aim is to respond within 24 hours.
Do you have a complaint?
It is, of course, annoying if you have a complaint about the service you have experienced. Nevertheless, we kindly ask you to pass on your complaint via the e-mail to the customer contact department. This can be done by e-mail or social media: Facebook , Twitter . Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Sportshoppro is affiliated. Should the mediation attempt not lead to a satisfactory solution for any reason, then there is the possibility to submit your dispute to the Disputes Committee (SGC).