Of course, it is Sportshoppro 's goal to keep every customer happy. We understand, however, that questions / comments may arise with you.
In order to be able to respond adequately to your questions / comments, we ask you to enter your details in the contact form and to express the question / comment as extensively as possible. It is also possible to mail directly to email@example.com. In addition to these options, you will find the 'send us a message' button at the bottom right of the screen. Through this live chat feature of Facebook Messenger you can come in direct contact with us and get your questions answered.
Our aim is to respond within 24 hours.
In addition to the above you can reach us at 0626566411. You can also send us a WhatsApp on this number. You can expect a very fast response.
Do you have a complaint?
It is, of course, annoying if you have a complaint about the service you have experienced. Nevertheless, we kindly ask you to pass on your complaint via the e-mail to the customer contact department. This can be done by e-mail or social media: Facebook , Twitter . Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it needs more time, we will notify you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Sportshoppro is affiliated. Should the mediation attempt not lead to a satisfactory solution for any reason, then there is the possibility to submit your dispute to the Disputes Committee (SGC).